Category Archives: Technology Services

networks, programming, security

HCL Australia – Graduate Work Integrated Scholarships – Sydney, NSW

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HCL

HCL

3 Scholarships are available

HCL Australia is offering up to 3 IT Scholarships in Sydney over the next few weeks.

Essential requirements:
1. Must be a permanent resident or citizen of Australia.
2. Must have graduated most recently from a university in Australia, within the last one year having completed a degree in IT, Information Systems, Computer Science or Computer Engineering.
3. Must be enthusiastic and keen to get trained and learn in a team environment.
Also must have one or more of these skills:
•Manual or Automation Testing knowledge
•Familiarity with Quality Center and/or any other testing tool
•SQL server knowledge with understanding of Normalization, Nested queries, Stored Procedures and  Triggers

About this Scholarship
Type:
Work Integrated Learning
Level:
Postgraduate
Value:
$ 34000
Length:
12 months
Required residence status:
Citizenship or Permanent residence
Published Date:
05-May-2010
Commence Date:
30-Aug-2010
Closing Date:
20-Aug-2010
State: New South Wales
Location: Sydney
Application Form:
Checklist
Apply now!
Contact Us
Lyn Raghuraman
ACS Foundation
info@acsfoundation.com.au
02 8296 4443

Star Track Express – Service Desk Analyst for Graduates, Gordon NSW

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Startrack Express

Startrack Express

Star Track Express is looking for a  Service Desk Analyst to join their team in Gordon to provide professional, fast and effective frontline support to external and internal customers.

Responsibilities

  • Ensure the Service Desk maintains a high standard of customer service to both external and internal customers.
  • Ensure all IT Equipment is secured at all times
  • Actively contribute to Knowledge Management through the creation of Knowledge Documents in Remedy.
  • Log a minimum of 90% of all Incidents received by telephone into the Remedy Incident Management System.
  • Maintain a “First Call Resolution Rate” equal to that of your peers.
  • Manage your “Mean Time To Resolution” equal to that of your peers.
  • Ability to relate complex technical issues to non-experts
  • Follow all specified procedures as outlined by the Service Desk Manager
  • Remain knowledgeable across a range of continually changing technologies

Required Skills

  • Excellent interpersonal and communication skills, including a professional, positive and friendly telephone manner
  • Outstanding customer service ethic with the desire to exceed customer expectations
  • Ability to train software users both over the phone and in person
  • Excellent analytical and troubleshooting skills.
  • Good knowledge of operating systems, relational database and networking of computers
  • Ability to configure, troubleshoot, and repair PC hardware and software
  • Ability to prioritise work in order to meet conflicting deadlines
  • Strong focus on task execution and completion
  • Strong focus on providing quality solutions
  • Able to work autonomously whilst contributing to a team environment
  • Work flexibility in order to coincide with department scheduling needs between the hours of 6:30am and 7:00pm

Qualifications

  • Tertiary qualifications or studying towards a tertiary qualification in Information Technology or a related field from an Australian University.

Work Experience

  • Previous work experience in a similar support/ customer service role would be considered advantageous.
About this Scholarship
Type:
Work Integrated Learning
Level:
Postgraduate
Value:
$ 35000
Length:
12 months
Required residence status:
Citizenship or Permanent residence
Published Date:
30-Jun-2010
Commence Date:
16-Aug-2010
Closing Date:
13-Aug-2010
State: New South Wales
Location: Gordon
Application Form:
Checklist
Apply now!
Contact Us
Lyn Raghuraman
ACS Foundation
info@acsfoundati