Star Track Express is looking for a Service Desk Analyst to join their team in Gordon to provide professional, fast and effective frontline support to external and internal customers.
Responsibilities
- Ensure the Service Desk maintains a high standard of customer service to both external and internal customers.
- Ensure all IT Equipment is secured at all times
- Actively contribute to Knowledge Management through the creation of Knowledge Documents in Remedy.
- Log a minimum of 90% of all Incidents received by telephone into the Remedy Incident Management System.
- Maintain a “First Call Resolution Rate” equal to that of your peers.
- Manage your “Mean Time To Resolution” equal to that of your peers.
- Ability to relate complex technical issues to non-experts
- Follow all specified procedures as outlined by the Service Desk Manager
- Remain knowledgeable across a range of continually changing technologies
Required Skills
- Excellent interpersonal and communication skills, including a professional, positive and friendly telephone manner
- Outstanding customer service ethic with the desire to exceed customer expectations
- Ability to train software users both over the phone and in person
- Excellent analytical and troubleshooting skills.
- Good knowledge of operating systems, relational database and networking of computers
- Ability to configure, troubleshoot, and repair PC hardware and software
- Ability to prioritise work in order to meet conflicting deadlines
- Strong focus on task execution and completion
- Strong focus on providing quality solutions
- Able to work autonomously whilst contributing to a team environment
- Work flexibility in order to coincide with department scheduling needs between the hours of 6:30am and 7:00pm
Qualifications
- Tertiary qualifications or studying towards a tertiary qualification in Information Technology or a related field from an Australian University.
Work Experience
- Previous work experience in a similar support/ customer service role would be considered advantageous.
| About this Scholarship | |
| Type: | |
| Work Integrated Learning | |
| Level: | |
| Postgraduate | |
| Value: | |
| $ 35000 | |
| Length: | |
| 12 months | |
| Required residence status: | |
| Citizenship or Permanent residence | |
| Published Date: | |
| 30-Jun-2010 | |
| Commence Date: | |
| 16-Aug-2010 | |
| Closing Date: | |
| 13-Aug-2010 | |
| State: New South Wales | |
| Location: Gordon | |
| Application Form: | |
| Checklist | |
| Apply now! | |
| Contact Us | |
| Lyn Raghuraman ACS Foundation info@acsfoundati |
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